Terms and Conditions
Arrival / Departure
We try to prepare your reserved room as early as possible. Your room is ready for occupancy at 02.00pm. We request you to vacant your room until 10.00am.
If you want to arrive early or leave later, you can deposit your luggage at the reception and use the wellness area for changing clothes.
We charge € 17,– per day for your dog until 15 kg (without food). Dogs who are heavier than 15 kg are only allowed on inquiry.
Please note, that we do not accept your pets in the restaurant and the wellness area.
Our rooms as well as the restaurant are non-smoking areas. All our rooms dispose of a balcony, where you can smoke.
Our cancellation conditions are as follows:
until 30 days before arrival………..free of charge
29 till 15 days before arrival……….50%
from 14 days before arrival ……….100%
If we have the possibility to give the room to somebody else, you need not pay a cancellation fee.
Due to the current situation, the following changes will be made to the cancellation and booking conditions for Winter 2020/21:
Cancellation free of charge is possible up to 14 days before arrival. Pre-payments are due 14 days before arrival. We recommend you to take out a travel insurance. For example the „European travel insurance company“ covers charges in case of a Covid-19 illness. As a quick example: a booking total of € 2.000,– would result in an insurance fee of € 100,–.
In case of early departure or late arrival, please note that set room prices will be charged. Deposits will be kept as a cancellation fee, except if cancellation is made according to our conditions or according to travel insurance policy conditions. The Austrian Hotel Contract Conditions apply.
We offer as a special service to take out a HotelCancellation Insurance. This offer more shelter for you and your beloved for your Holiday in Austria! Benefits and conditions you find here.
Deposit and Payment conditions
To confirm your room reservation, please forward a deposit of € 200,- per room after booking.
You can pay in the hotel cash, by bank transfer, with EC-card (Maestro), with Visa or Eurocard/Mastercard.
Additional information on our rates:
- All our rates include breakfast buffet, 5-course dinner and usage of our pool and sauna area
- For bookings until 3 days we charge a supplement of 15 %
- If children are free in the room of their parents, they can choose dinner from the children‘s menu. If they want to consume the 5-course dinner we charge an additional fee depending on the effort.
- For the gala dinner on December 24th and December 31st we charge a supplement of € 50,– per adult and € 25,– per child (till 15 years)
- Packages can only be booked for the mentioned periods and can only be guaranteed when you pre-book them. Services which you did not consume can not be refunded.
- Reductions for children are available if the children are the 3rd and 4th person in the room
- Packages including ski pass are of course also available for children and teenagers
- Some of the in the packages included benefits are external benefits. The hotel Glockenstuhl is here only an agent.
Subject to change without notice!